Traditionally, ServiceNow comes into a company through the IT department, and although we’re seeing that change at a rapid pace, it is still common to see a company establish something like IT Service Management (ITSM) on the platform first. With ServiceNow's market explosion, companies are undergoing more than just IT with the first go-live. From HR Service Delivery to Customer Service, these other departments are taking the lead by bringing ServiceNow into the company.
Servicenow is a system of action and oversees cross enteprise service management. It can be integrated with core system of records such as ERP, CRM, HRM, etc.
